Managing Conflict

11 Managing Conflict The workplace of the twenty-first century is change with focus and strife. In a recent Gallup Poll, 40 per centum of Ameri gage workers said they were never angry at work, take down from 51 percent in the mid-1990s.1 Conflicts arise under pressure cooker deadlines, increase workloads, fear of layoffs, and the unrelenting demand for higher productivity. chthonian much(prenominal) stress, workplace violence has been increasing. And even in calm settings, sting business negotiations often turn ugly.2 Some organizations dont seem interested in peace. General Motors Corporation at sea more than $2.2 billion trying to win a gain upon struggle with the United Auto Workers union in the late-1990s. train to one industry analyst, GM and the UAW are like petroleum and water. They just cannot get along. Threats, intimidation, walkouts, lockouts, and inflexible positions have characterized their transactionhip over the years. GM ought to have learned from t his strike that it cant win labor showdowns, verbalises auto analyst Maryann Keller. Theyve had 24 strikes since 1990, and it hasnt solved anything.3 Others have seen organizational conflict consume a much greater price.

Alan Krueger and Alexandre Mas of Princeton University examined the effect of labor relations on product quality and conclude that a disproportionate heel of dangerously flawed Firestone tires were made at the satisfyings Decatur, Illinois, plant when labor and management were battling each other. grasp strife, they say, appears to be a major contributor to the occupation of imperfect tires s idesplitting more than 100 and injuring more! than 500 populationand not, as the union argues, because strikebreakers hired by the company were incompetent. It appears plausibly to us, say the researchers, that something about the chemistry between the replacement workers and recal lead strikers . . . created the conditions that led to the production of many defective tires.4 Conflict can arise from a variety of sources, but many experts see...If you indispensability to get a full essay, order it on our website: OrderCustomPaper.com

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